私隱政策
PRIVACY POLICY (including Personal Information Collection Statement)
We value your privacy and the security of your data is extremely important to us. This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you.
- Our Pledge
1.1 We respect and are committed to protecting your privacy and will only process your personal information in accordance with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) under the laws of Hong Kong.
1.2 We do not sell, rent or loan any information that identifies you to any third party without your consent. We may use reputable partners, suppliers or agencies to process your personal information, but we will only do so where our strict instructions on the processing of data and security are met.
1.3 The personal information you give to us may be shared within our group of companies, our banks, our agents and other third parties who need your information to enable your order to be delivered or for improving our services for you.
1.4 We would like to share your information with any new businesses that we may develop in the future, either on our own or with others. This website will be updated should we develop joint ventures or companies going forward.
1.5 We are committed to protect your information given to us with care and sophisticated security. For example, encryption technology and secure servers are being used to safeguard your personal information. Your ordering information is also protected during transmission by using the Secure Sockets Layer (SSL) technology, which encrypts the information that you input so that it cannot be read in transit.
- Types of Information Collected
2.1 When you visit this Site, we collect two types of information:
(a) Personal information such as your name, contact details including address, telephone number and email address as provided by you when you register, enter a competition, use forums, sign up for an event or place an order with us and enter your payment details such as credit card details; and
(b) Information such as your computer’s IP address and anonymous information collected from cookies when you are browsing our website to help us understand how to improve our websites and services to you.
- Purpose of Collection and Use of the information
3.1 You agree that all the information provided by you to us may be used and retained by us for the following purposes and for other purposes as may be agreed between you and us or required by law from time to time:-
(a) providing our services to you;
(b) analyzing, verifying and/or checking of your credit, payment or status in relation to the provision of our services to you;
(c) processing of any payment instructions, direct debit facilities or credit facilities requested by you;
(d) enabling the daily operation of your account or the collection of amounts outstanding in your account in relation to our services to you;
(e) carrying out data sorting and analysis to enable us to better understand your characteristics and buying behaviour and to provide other services better tailored to your needs, and to assist us in selecting goods and services that are likely to be of interest to you;
(f) providing you with regular communications from us with details of our services and the benefits;
(g) the normal management, operation and maintenance of the performance of our services;
(h) designing new, or improving existing services provided by us, our subsidiaries or our affiliates to you;
(i) investigation of complaints, suspects suspicious transactions and research for service improvement;
(j) prevention or detection of crime;
(k) disclosure as required by law; and
(l) aggregated behavioural analysis.
3.2 We would also like to use your personal data (including your name, telephone number, address and email address and other information provided to us when you register) for direct marketing to you in relation to:
(a) providing you with information regarding our products and services;
(b) offers and promotions from us or our operating company and its subsidiaries;
(c) offers and promotions from our vendors, business partners, and joint marketing activities with other third parties;
(d) providing personalised marketing and promotional information (including benefits and privileges) to you;
(e) collecting statistical information, conducting analysis for improving our services; and
(f) fulfilling any purpose directly related to the above purposes.
However, we cannot use your personal data for direct marketing unless you have no objection. Please indicate your objection by checking the appropriate box on the registration or online form. At any time, you may update your preferences or inform us to not to use your personal data for direct marketing via info@cherish-natural.com.
3.3 Information we collect will be used to process your orders, to allocate bonus points, gifts, offers or vouchers to you or on your behalf and to help us ensure that all customers are genuine.
3.4 To allocate bonus points, gifts, offers or vouchers, we may pass information to our partner or agent who is involved in operating the programme. Additionally, we will look at the products you buy, together with information about the way you have viewed our website obtained by a ‘cookie’. We may use this information for market research and statistical analysis, to enable us to send you information about products and services that may interest you, potentially send you vouchers or other offers and to help us to develop this website to make your shopping easier in the future, including the personalising of our websites. The information we communicate to you may be sent by email, post or via telephone unless you have refused us doing so.
3.5 We will send you marketing information by email, phone or post or use information about your shopping preferences to give you vouchers or other offers.
3.6 DATA ACCESS AND CORRECTION
If you have any query in relation to the Company’s privacy policy or you wish to access or correct your personal data held by us, you may contact us by writing to the following address:
Company details
|
Operating company |
Cherish & Natural Shop |
|
Address |
Unit 58, G/F, Eastern Plaza, Koway Court, No:111, Chai Wan Road .H K |
|
Customer Care Hotline |
852 57037601 |
|
Customer Care Email |
In accordance with the Personal Data (Privacy) Ordinance (Cap. 486), we have the right to charge you a reasonable fee for the processing of any personal data access request.
3.7 If you wish to amend your marketing preferences with us or amend your decision regarding receipt of information from us, you can do so by emailing our Customer Care Data Officer at info@cherish-natural.com. Remember if you take this step, we may not be able to send you information about special offers, promotions, vouchers or newsletter.
3.8 We will, of course, continue to let you have information on the operation of your account including confirmation and delivery details.
3.9 We may use your mobile phone number or email address to send you a confirmation or reminder of your order delivery.
- Cookies
4.1 We send a “session cookie” to your computer if and when you log in to your account by entering your e-mail address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you do not need to re-enter your password multiple times.
- Security
5.1 We are committed to protect your personal information we hold with care and sophisticated security. For example, encryption technology and secure servers are being used.
5.2 We advise you never to enter your password into an email or after following a link from an email.
5.3 In order to provide a safe, secure shopping environment for all customers and to ensure we only serve genuine customers, we reserve the right to use reputable security devices and systems as necessary.
5.4 This Site may link to other websites. However, once you have used those links to leave our site, you should note that we do not have any control over that other website. We are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy and personal data collection statement. You should exercise caution and look at the privacy policy and personal data collection statement applicable to those websites.
6 Policy changes
6.1 Please note that this Policy may be amended from time to time without prior notice. You are advised to check in on a regular basis.
- Prevailing Language
7.1 In the event of any discrepancy in the translation of this text, the English version shall prevail.
- Enquiries
Should you have any enquiry concerning this Policy, please contact our Customer Care Data Officer via info@cherish-natural.com.
私隱政策 (包括收集個人資料聲明)
我們尊重閣下的私隠。閣下的個人資料保密對於我們是非常重要的。這項政策說明我們從那裡收集、怎樣收集及怎樣使用閣下的個人資料及閣下在我們持有關於閣下個人資料上的權利。
- 我們的承諾
1.1 我們尊重以及全力保障閣下的私隱，並只會根據香港法例弟486章個人資料（私隱）條例去處理閣下的個人資料。
1.2 在未取得你的同意前，我們不會向第三者賣出，借出及貸出任何可以泄露閣下身份的資料。我們會選用信譽的合夥人，供應商或代理人去處理閣下的個人資料，但這只會在符合我們在處理個人資料上嚴格的指引及保障要求下進行。
1.3 閣下所提供的個人資料可能會被分享到我們的公司、銀行、代理人和需要利用閣下個人資料為閣下進行訂購運送及為閣下改善服務的第三者。
1.4 我們將會分享閣下的資料至我們未來可能發展或與其他方合作的新業務。如果我們發展合作業務或擴展公司，我們將會更新本網頁上的資料。
1.5 閣下所提供的資料，我們都會致力小心及安全地保護。例如，採用加密技術及安全伺服器以保障閣下的個人資料安全，而閣下訂購的資料在傳輸時亦以Secure Sockets Layer （SSL）技術加密，確保閣下所輸入的資料不會在傳輸時被瀏覽。
- 收集資料的類別
2.1 當閣下瀏覽本網址時，我們收集兩類資料：
(a) 個人資料，例如: 當閣下於登記、參加比賽、進入討論區、訂購及參與項目登入等時所提供的個人資料如姓名、聯絡詳情包括地址、電話號碼、電郵地址及輸入付款如信用卡的資料。
(b)閣下電腦的IP地址及當閣下瀏覽我們的網站時由cookie搜集用以協助改善我們網站及服務的匿名資料。
- 資料的收集目的及使用
3.1 閣下同意向我們提供的所有資料可能會被運用及保留作以下及其他於雙方同意下或法例不時要求下的其他用途 : –
(a) 向閣下提供服務
(b) 有關我們向閣下提供服務的分析、核實及/或檢查閣下的信用及付款情況
(c) 處理閣下的任何付款指示、直接付款或信用服務
(d)有關向閣下提供服務時所涉及的戶口運作或從閣下的戶口收取欠付的總額
(e) 進行資料分類及分析以讓我們可以更瞭解閣下購物行為及特性，從而能夠向閣下提供更貼切服務，以及幫助我們去挑選閣下可能有興趣的貨品及服務
(f)與閣下定時聯繫以提供服務及優惠詳情
(g) 我們服務的正常管理、運作及維護的安排
(h) 為閣下提供我們、附屬公司或聯屬公司的新服務或用以改善現行的服務
(i) 投訴的調查，可疑的交易和改善服務的研究
(j)防止或偵查罪行
(k)法例要求下的披露及
(l) 整體行為分析
3.2 我們也會使用閣下的個人資料(包括閣下的姓名、電話號碼、地址和電郵地址和當閣下登記時所提供的其他資料)作有關以下的直接促銷用途 :
(a)提供閣下有關我們的產品和服務的資料
(b) 提供我們或經營公司及其附屬公司的優惠及推廣
(c)提供我們的供應商、商業伙伴及與第三方合作的營銷活動之優惠及推廣
(d) 提供個人化營銷和宣傳資料(包括會員福利和專屬優惠)
(e) 為改善我們的服務而收集的統計資料及分析及
(f) 履行任何有關上述用途
然而，除非閣下不反對，我們不能使用閣下的個人資料作直接促銷。閣下請於註冊或網上表格的適當選項提出閣下的反對。閣下亦可於任何時間透過電郵info@cherish-natural.com更新閣下的喜好，或通知我們不再使用閣下的個人資料作直接促銷
3.3 我們搜集的資料將會用作處理閣下的訂購、積分、禮品、優惠或優惠劵及協助我們以確定所有客戶都是真實顧客
3.4 為了分配積分、禮品、優惠及優惠劵，我們可能將資料交給我們的合作夥伴或參與項目運作的代理人。同時，我們將會閱覽閣下所購買的貨品，並利用從cookie 獲得有關閣下在瀏覽我們網址的資料。我們可能利用這些資料作市場調查及數據分析，從而使我們能夠向閣下所感興趣的產品及服務資料，及向閣下提供個人化的網業服務、優惠及優惠劵。除非閣下已拒絕，我們可能會透過電話，郵遞或電郵向閣下提供有關資料。
3.5 我們將以電郵、電話、郵遞向閣下提供市場訊息，及利用閣下購買喜好向閣下提供優惠劵及其他優惠。
3.6 個人資料之查閱及更正
如你對我們之私隱政策有任何疑問，或有意查閱或更正個人資料，你可按下列地址以書面方式通知我們 :
Company details
|
Operating company |
Cherish & Natural Shop |
|
Address |
Unit 58, G/F, Eastern Plaza, Koway Court, No:111, Chai Wan Road .H K |
|
Customer Care Hotline |
852 57037601 |
|
Customer Care Email |
按照 <<個人資料(私穩)條例>> (第486章)，我們有權就處理任何查閱資料的要求收取閣下合理費用。
3.7 如閣下想更改購買喜好或更改接受我們資料的決定，閣下可以電郵至我們客戶資料處理主任 info@cherish-natural.com 。請留意，如閣下做出這樣的決定，我們將可能無法給閣下提供特別優惠，折扣、推廣或簡訊的資料。
3.8 當然，我們將會繼續向閣下提供有關閣下戶口的資料，包括確認及送貨詳情。
3.9 我們可能透過閣下的手提電話號碼或電郵向閣下發出送貨確認或提示。
- Cookies
4.1 當閣下輸入電郵地址及密碼以登入閣下的帳戶時，我們會送出session cookie 到閣下的電腦，這些cookies可讓閣下在同一時段同時瀏覽我們多個頁面而無須重新多次輸入密碼。
- 安全
5.1 我們致力及小心保護我們所持有關於閣下的個人資料。例如，採用加密技術及安全伺服器以保障閣下的個人資料安全。
5.2 我們建議閣下不要在電郵或連結提供密碼。
5.3為提供一個安全的購物平台及確保我們只為真實的客戶提供服務，我們保留權利在有需要時使用有信譽的保安設備及系統。
5.4 本網站可能提供連結至其他網站。一旦閣下使用這些網頁連結離開我們www.cherish-natural.com的網站，請注意我們不可能對這些其他網站加以控制。我們不會就閣下到訪這些其他網站及提供資料及私隱作出保護及承擔責任。並且，這些其他網站不受我們的私隱政策及個人資料搜集聲明約束。閣下要謹慎處理閣下的資料，並查閱這些其他網站的隱私政策和個人資料搜集聲明。
6.政策更改
6.1 請留意本政策可能會在任何時間於沒有通知下作出更改。我們建議閣下定時檢閱。
7 語言
7.1 此中文版本為英文被本之譯本，如中，英文兩個版本有任何抵觸或不相符之處，應以英文版本為準。
8查詢
如閣下對本政策有任何疑問，請聯絡我們客戶資料處理主任。info@cherish-natural.com
(條款以英文版本為準)
Chinese (Traditional)
English